October 24, 2014 (Durham, NC) — DeHaven’s Transfer & Storage is proud to announce the promotion of former Director of Sales and Marketing, Gini Sowards, to the company’s new Executive Vice President. Ms. Sowards will oversee the Sales and Customer Service departments for the company’s five branches across North and South Carolina, as well as quality and national accounts. Additionally, Ms. Sowards will continue to grow DeHaven’s relationship with northAmerican Van Lines (NAVL) and other NAVL agents.
“I am truly grateful for this opportunity and especially thankful for the faith DeHaven’s and Robert Long have placed in me as I accept this new role,” said Ms. Sowards. “I look forward to continuing to progress the company in our current and potential markets. DeHaven’s prides itself on assisting families and businesses in their relocations and maintaining a positive impact on our communities, and I am humbly honored to be a part of that.”
As daughter of owner and President, Robert Long, Gini, age 28, has spent much of her life in the moving industry. Throughout high school and college, she worked in various roles at DeHaven’s including packing to sales as well as a vast breadth of positions in-between. After graduating from the University of North Carolina in Greensboro with a Bachelor’s Degree in Business, Gini spent four years in the non-profit business development sector, before returning to DeHaven’s to become the Director of Sales & Marketing. Focusing her energy in developing new policies and procedures for the sales department over the past year and a half, she has taken the department to a new level.
“Gini has proven to be an effective leader, and her passion for the moving industry drives her high-quality work ethic,” said Robert Long, President of Dehaven’s. “Her fresh perspective and creative ideas have been a vital part of DeHaven’s recent structural changes, and I am enthusiastic about where she will direct our organization in her new role”.
DeHaven’s has been family owned and operated since 1942, serving as one of the first female owned success stories in the Atlantic states. With a rich heritage of award winning service as a premiere agent for northAmerican Van Lines since 1952 and active service partnership with SIRVA Worldwide, the organization continues to contribute to more than 100,000 corporate, military and consumer relocations each year, one family to another.
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Comments
Apparently my blog entry got someones attention because I got an email from the move coordinator saying she really had been trying to work things out not ignoring me. However, I found that after I had informed her, IN WRITING, not to charge my credit card for the amount of this move until the disputed amount was resolved, SHE DID IT ANYWAY! She didn't ask me if that is what I really wanted, tell me it might involve storage , might result in a delay in delivery, she just used the card anyway despite my WITHDRAWING IN WRITING MY AUTHORIZATION FOR USE OF THE CARD!!!! I have, in addition to the call I will be making to the Durham prosecutors office on Monday morning for fraud and unauthorized use of my credit card, filed a complaint with FMCSA regarding this move. Since simple math seems not to be your forte at DeHaven's along with poor customer service and disregard for the law we'll see if any of these outside agencies can improve your attitude and business sense! Good Luck..........NOT!
I have dealt with your company many times. Over the last year there has been many difficulties. I noticed the same last name as the wonderful young man that worked in dispatch. Sowards. Rick was amazing, polite and always willing to help. I assume he is related. He worked so hard for the company and then left. Then things went downhill. Hopefully, if you have his same attitude you can turn it around.
I recently contracted with your company to move my daughters furniture from Raleigh to the Denver Colorado area. I wish you luck in your new position, especially as it relates to the customer service portion of your duties. I say this because dealing with your company has been an absolute nightmare in that regard. Our moving coordinator Jamie Burke and her supervisor have been nonresponsive and upleasant to deal with in trying to resolve a dispute about the computation of the correct cost for our GRR contract. They have been unable or unwilling to provide a satisfactory explanation of the figures and when I provided computations explaining my understanding of the numbers the seemingly have refused to even look at them or explain where I was incorrect. If this is your company's concept of customer relations you have a tough road ahead of you.