Apply at DeHaven's Transfer & Storage
Customer Service Representative
Full Time
position in
Durham,
Greensboro
posted
The Customer Service Representative (CSR) arranges and manages relocation, storage, and logistics, from the point of sell to completion, for the move process. This includes a wide array of tasks to ensure a successful experience for the customer. Serving as the one point of contact for customers, the CSR also serves as a liaison for all parties involved, including Sales, Dispatch, northAmerican Van Lines, etc.
Responsibilities
- · Answer incoming calls, distribute calls and messages, and answer product and service questions.
- · Prepare quotes and schedule appointments when needed.
- · Actively manage and maintain files, acting within company guidelines.
- · Input and maintain customer information in the company and northAmerican Van Lines database.
- · Obtain all necessary information for each relocation.
- · Explain service features, terms, and quotes in detail to customers.
- · Provide exceptional customer service by always maintaining professionalism and sensitivity to portray the company in a positive manner and provide a positive environment within the company.
- · Ensure overall customer satisfaction by proactively assessing the customer’s needs and avoiding potential issues.
- · Prepare necessary paperwork for each job.
- · Collect customer payments when needed.
- · Assist in resolving customer issues due to service failure.
- · Maintain accurate records and reports.
- · Maintain ongoing awareness of new services.
- · Communicate effectively with other departments and employees within the company.
- · Contributes to team effort by performing other tasks as needed.
Qualifications
- This is a great position for an energetic and determined individual. Someone that will put in the effort to fight for a successful outcome. The ability to manage your own time and work in a team environment is critical. Candidates need to have experience in customer service, posses effective written and oral communication skills, self-confidence, product knowledge, integrity, drive, and flexibility. Use of a database is a plus.
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