DeHaven's Transfer & Storage Careers

Customer Service Representative

Summary: The Customer Service Representative (CSR) arranges and manages relocation, storage, and logistics, from the point of sell to completion, for the move process. This includes a wide array of tasks to ensure a successful experience for the customer. Serving as the one point of contact for customers, the CSR also serves as a liaison for all parties involved, including Sales, Dispatch, northAmerican Van Lines, etc.

Reports to: Branch Manager and Director of Customer Service

Location: Durham, Greensboro, Raleigh, Charlotte, and Wilmington, NC

Job Duties

·  Answer incoming calls, distribute calls and messages, and answer product and service questions.

·  Prepare quotes and schedule appointments when needed.

·  Actively manage and maintain files, acting within company guidelines.

·  Input and maintain customer information in the company and northAmerican Van Lines database.

·  Obtain all necessary information for each relocation.

·  Explain service features, terms, and quotes in detail to customers.

·  Provide exceptional customer service by always maintaining professionalism and sensitivity to portray the company in a positive manner and provide a positive environment within the company.

·  Ensure overall customer satisfaction by proactively assessing the customer’s needs and avoiding potential issues.

·  Prepare necessary paperwork for each job.

·  Collect customer payments when needed.

·  Assist in resolving customer issues due to service failure.

·  Maintain accurate records and reports.

·  Maintain ongoing awareness of new services.

·  Communicate effectively with other departments and employees within the company.

·  Contributes to team effort by performing other tasks as needed.

Skills/Qualifications: This is a great position for an energetic and determined individual.  Someone that will put in the effort to fight for a successful outcome.  The ability to manage your own time and work in a team environment is critical. Candidates need to have experience in customer service, posses effective written and oral communication skills, self-confidence, product knowledge, integrity, drive, and flexibility.  Use of a database is a plus. 

Compensation

Compensation is based on experience, with a 90 day review. DeHaven’s encourages growth within the company, and is incentive based.

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Business Development Representative

DeHaven’s is a world-class global mobility and logistics company offering a comprehensive suite of global relocation services.  Through our five branches across the Carolinas, DeHaven’s has helped families, businesses, and government agencies relocate all over the world for over 60 years. Our Business Development team designs and implements moving and storage solutions for our customers with custom move plans, security, and support -- all with DeHaven's philosophy of professionalism and ease of mind for our customers.  DeHaven’s consistent development and gains in market share offer the right candidate opportunities for a profitable growth, cross-training, and rapid advancement.  Our model offers a strong customer service support team ensuring that our sales teams can focus on sales and growth.

Reports to: Branch Manager and Director of Sales & Marketing

Location: Durham, Greensboro, Raleigh, Charlotte, and Wilmington, NC

Job Duties

·  Explain service features, terms, and quote prices in detail for a full line of global services.

·  Provide exceptional customer service.

·  Ensure appropriate account penetration within your territory.

·  Develop effective strategies for winning in a competitive environment.

·  Build and foster a network of referrals to create new opportunities for growth.

·  Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.

·  Maintain accurate records and reports.

·  Maintain ongoing awareness of new services and competitor activities.

·  Database management.

·  Communicate effectively with other departments within the company.

Skills/Qualifications: This is a great position for an energetic and determined individual.  Someone that will put in the effort to fight for a successful outcome.  The ability to manage your own time and work in a team environment is critical. Candidates need to have experience in sales and/or territory management, use of a CRM, proven business development and networking skills.  Associate Degree or higher, Effective written and oral communication skills, Customer service, Ability to meet sales goals, Closing skills, Territory management, Prospecting skills, Negotiation, Self-Confidence, Product knowledge, Presentation skills, Client relationships, Motivation for sales, Integrity, Passion, Drive, and In-person presentational skills are essential for this role. Must possess a valid driver’s license.

Compensation

DeHaven's offers a competitive commission structure, car and phone reimbursement, and a weekly draw against a monthly commission. We are committed to thorough training, and during this training period a base salary will be paid. There is no earning limit within this position, and there is a possibility for bonuses and support staff. 

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